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Senior Service Desk Analyst

Location
City, Glasgow
Salary
£250 to £325 Per Day
Job Type
Contract
Posted
8 Sep 2022
Senior Service Desk Analyst - Glasgow - £250pd - £325pd JNC are working with a leading Financial Services organisation in central Glasgow that have an urgent requirement for a Senior Service Desk Analyst to join the team on a contract basis. This is an urgent role so only candidates available immediately or on a short notice period can be considered. The successful candidate will have the following responsibilities: Resolving second line support issues (and some first) via telephone, email and walk up. Resolving incidents, service requests and support issues in a timely manner. Maintaining ITIL standards. Maintaining accurate ticket updates using ServiceDesk Plus. Ensure best practice in relation to utilisation of technology, applications and services. Experience of managing or leading a team in a Service Desk environment is desirable Experience and skills required: In-Depth knowledge of ITIL processes and procedures and strong understanding of the ITIL service lifecycle is essential (an ITIL Foundation certification is extremely desirable) Extensive Service Desk and Second Line Support experience. Excellent understanding of and experience troubleshooting Windows operating systems, Azure, Office 365 and MS Office packages. Experience with Active Directory administration, user maintenance, creation and deletion. Experience using Intune for mobile device management and mobile application management. Hardware and software installation and configuration experience. Excellent customer service skills. Strong communication skills (both written and verbal) with the ability to provide support in person, over the phone or via email. To learn more about the role, please apply now with your CV for a conversation. In line with the Conduct Regulations 2003, when advertising permanent vacancies JNC Recruitment are acting as an Employment Agency, and when advertising temporary/contract vacancies JNC Recruitment are acting as an Employment Business
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Details

  • Job Reference: 707259285-2
  • Date Posted: 8 September 2022
  • Recruiter: JNC Recruitment Limited
    JNC Recruitment Limited
  • Location: City, Glasgow
  • Salary: £250 to £325 Per Day
  • Sector: I.T. & Communications
  • Job Type: Contract