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Operational Analyst

£28,000 to £30,000
Job Type
8 Sep 2022
Operational Analyst Renfrew - hybrid working available FT - Permanent £28k - £30K DOE Do you have a successful track record in an operational analyst role? Do you want more out of your role or just looking for that bit extra in your wages? The client: Our client is one of the largest providers of payroll and HR solutions. They may even be running your payroll as you read this job ad. Delivering state-of-the-art technology solutions, high quality services and real attention to detail. Their people solutions cover the entire life cycle of the employee journey and they're looking for someone new to join this global organisation. The job Working as part of a small team, this role supports the Management team in the effective delivery of the onshore and offshore payroll service via bespoke systems. This role will be primarily responsible for the collection, analysis and interpretation of data and compilation of reports for the management team, identifying trends and guide business improvement initiatives. This role will provide customer reporting using SQL and will support System Administration workflows. The role will take the lead from a support perspective within the team in the assessment and analysis of any product changes / upgrades prior to the roll out, to ensure the service to the external client is not impacted and excellent service is maintained. Where there is change, to inform and train the Whitbread teams on the impacts to ensure they have full understanding. KEY ACCOUNTABILITIES: 1. Supporting the Operations team liaising closely to ensure that M.I, variances, anomalies, trends are proactively identified & fully understood and analysed 2. Reviewing sources of information to ensure the data used in reporting is appropriate and accurate. 3. Supporting with the implementation of technology upgrades. (Provide appropriate training and update documentation for internal colleagues and alerts to customer). 4. Support System outages to ensure an understanding of impact (internal and client) 5. Escalating situations that require attention through the right channels in a timely manner 6. Manage the progress of continuous improvements and provide support to deliver on CI projects 7. Statistical Analysis & reporting - Operational KPI & SLA Requirements 8. Through analysis of data, you will identify any service level or performance considerations that could impact on costs or customer experience. 9. You will be responsible for the delivery to the business of timely and accurate management information 10. Change management: Providing risk assessment for implementation of change via customer and internal Change requests 11. Provide ad-hoc reporting using SQL scripts for client and internal requests 12. Fostering working relationships within and across departments to identify the most appropriate sources of information and to constantly monitor the integrity of this information 13. Understanding service level impacts, identify issues & feed back to the operational teams & support in driving solutions. KNOWLEDGE, TECHNICAL SKILLS, QUALIFICATIONS & EXPERIENCE Essential 1. Experience of SQL and working with relational database 2. Demonstrable experience of producing quality MI for internal use 3. Systems literate 4. Excellent time management and prioritisation skills 5. Excellent problem-solving skills with a high level of curiosity and analytical skills 6. Ability to work independently and as a team member 7. Ability to deal with client issues/challenges 8. Excellent communication (written and oral) and interpersonal skills 9. Good customer service skills 10. Experienced user of MS Excel, Word and other programs within the Microsoft suite Desirable 1. Experience of analysing HR and Payroll related data 2. Experience of using Microsoft Powershell Benefits 1. 25 days holiday + 8 bank holidays (increases with length of service) 2. Option to buy an extra weeks holiday 3. Contributory Pension (the Company will match to a maximum of 6%, colleagues can pay more) 4. Life Insurance 4 x salary 5.Group Income Protection 6. Flexible Benefits Scheme 7. Flexitime 8. Free Parking 9. Hybrid Working (mix of virtual and office) Perks Company sick pay (based on LOS) Colleague of the Month Career progression or move into other departments
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  • Job Reference: 707261238-2
  • Date Posted: 8 September 2022
  • Recruiter: Brook Street
    Brook Street
  • Location: Renfrewshire
  • Salary: £28,000 to £30,000
  • Sector: I.T. & Communications
  • Job Type: Permanent