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Information & Referral Officer (MASH

Newham, London
£16.00 to £18.00 Per Hour
Job Type
8 Sep 2022
Information & Referral Officer (MASH) Spencer Clarke Group are working in partnership with London Borough Of Newham to appoint an Information & Referral Officer to their MASH Service. Full time role. (37 hours) Location Newham, E16 2QU. Rate of Pay - £16+ per hour. Negotiable following a successful interview. About the Role; Provide an effective and efficient service to telephone callers and to deal with written enquiries for services provision. Provide administrative, clerical, and ICT support. Key Tasks and Accountabilities; Process all enquiries, referrals and service requests accurately and promptly. Decide in non-complex cases whether referrals to the department are (I) eligible to receive a service or (ii) should be referred to another Council department or external agency or (iii) require no further action. In complex cases to seek guidance from qualified social work staff on the appropriate action. Respond politely, efficiently and sympathetically to enquiries from professional organisation, e.g. Health, Police, Probation and the Courts and from members of the public. To actively listen in order to assess and clarify the needs of the enquirer. To handle difficult or sensitive enquiries effectively using listening and rapport building skills. Undertake follow-up action liaising with departmental, council and external colleagues as necessary. Undertake clerical, administrative and ICT data loading duties within the office including maintenance of files and records, sorting and distributing mail, filing, record keeping, answering telephone calls, maintaining office supplies and providing general office support Job Context; Report to Senior Team Manager Has no line management responsibility. May be required to work evenings, weekends and occasional public holidays, in order to meet service requirements. SCG REFERRAL SCHEME. SCG offer a market leading referral scheme so if you are not interested, but no of somehow who may, please feel free to pass on their details. Due to the high volume of applications, if you do not receive a response within 48 hours, please assume you have been unsuccessful on this occasion. If you are interested in this role and would like to apply, please send a copy of your most recent CV to (url removed) and contact Dane on (phone number removed) as soon as possible
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  • Job Reference: 707258327-2
  • Date Posted: 8 September 2022
  • Recruiter: Spencer Clarke Group
    Spencer Clarke Group
  • Location: Newham, London
  • Salary: £16.00 to £18.00 Per Hour
  • Sector: I.T. & Communications
  • Job Type: Contract