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Customer Support Advisor (Operations)

Stonehouse, Gloucestershire
£19,000 to £21,000
Job Type
8 Sep 2022
Customer Support Advisor (Operations) Location: Stonehouse, Gloucestershire Salary: £19,000 - £21,000 Hours: Mon - Fri 9am - 5:30pm Co-workers: 600+ Who we are: Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to in excess of 800,000 Corporate citizens globally. We ve built an award-winning team of ambitious, inspiring and innovative individuals, who act with integrity and knowledge in all that they do. We re driven by our pride in our brand and our dedication to create a market-leading environment where our people can be the best version of themselves. Want to join our journey? Read on.. The task at hand: We currently have an exciting opportunity for a Customer Support Advisor at Onecom Partners, part of the Onecom Group. As our Customer Support Advisor, you will be the front line of our Operations Help Desk and play a vital role in the success of Onecom Partners and its portfolio of clients. Your responsibilities will include: - Answering and responding to Partners (Customers) and end users via telephone or email - Handle and resolve customer complaints in a calm polite manner - Completion of routine administrative duties - Liaising with multiple departments to process orders, applications and requests - Monitor and report on business impacting issues relating to key accounts - Liaising with internal and external auditors and dealing with irregularities as they arise - Work on several tasks at once and prioritise own workload as operationally required - Training new and existing colleagues You'll be great in this role if: - You're a strong communicator with great verbal and written skills - You have great attention to detail and accuracy - You have a helpful attitude and the ability to empathise with customers - You've got good commercial appreciation - You have strong problem solving and analytical skills - You're IT literate and comfortable using a variety of systems - You're enthusiatic, self-motivated & willing to operate flexibly - You're able to develop effective working relationships with a range of partners, clients and suppliers To enable our people to do their best work and reach their full potential, we offer: - 25 days holiday + bank holidays - Limitless professional development with access to our in-house training academy - Free lunch Apply now Can you see yourself here? We would love for you to apply! Or, know of someone who would be a perfect addition to our team? Let them know too. Equality, Diversity & Inclusion Onecom wants to meet the aims and commitments set out in our Equal Opportunities Policy. This includes not discriminating under the Equality Act 2010, and building an accurate understanding of the make-up of our talent pools in encouraging equality, diversity and inclusion. We ask candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and the data gathered will be used to inform our future initiatives
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  • Job Reference: 707255759-2
  • Date Posted: 8 September 2022
  • Recruiter: Onecom
  • Location: Stonehouse, Gloucestershire
  • Salary: £19,000 to £21,000
  • Sector: Administration
  • Job Type: Permanent