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Customer Service Co-ordinator

Burton, Dorset
Job Type
8 Sep 2022
Customer Service Co-ordinator Burton Full Time Our client are specialist providers of engineered solutions for concrete frames, ground engineering and civil engineering applications. They pride themselves on close working relationships with their customers to understand the detailed requirements and provide innovative, cost-effective solutions. The company are looking for 2 full-time Customer Service Co-ordinators to join a friendly team based in Burton. What can you expect in return? Competitive Salary A Very Attractive Enhanced Company Pension Private Medical Insurance 25 Days Holiday + Bank Holidays Non Contractual Annual Bonus A Great Work Environment Car Parking available on site Are you the right person for the job? Construction / Hire / Builders Merchant Experience Previous experience of working in a customer service / call centre / help desk setting Problem Solving Abilities Customer service skills Excellent communication skills Works cooperatively and effectively with others to achieve common goals. Participates in building a group identity characterised by pride, trust and commitment. A willingness to learn and succeed. A desire to improve and develop their skills. Competent in the use of Microsoft Office products, especially Word & Excel First Aider GCSE English & Maths What will your role as a Customer Service Co-ordinator look like? Provide single point of contact support to communications and enquiries (telephone/email) from internal and external customers Processing of Hire & Sales orders, throughout the project lifecycle from initial order through to final return, closing and filing, in a timely and accurate manner Contract administration support to the field sales team for the hire and sale of equipment to the construction industry To ensure that all work is executed in line with Company policies and procedures Develop professional relationships with internal and external customers and provide high levels of customer service at all times Take equipment hire and sales enquiries via telephone and/or email from internal (Sales team members) and external customers Arrange the on and off hire of equipment as requested by customers Check availability of equipment from within stockholding and/or supply chain Check availability of transport to meet delivery and collection requirements as requested by customers and/or propose alternatives where necessary Process on hire and sale orders through the Company s computer system Process off hire instructions through the Company s computer system Process equipment returns through the Company s computer system Ensure that all project documentation is completed in a timely manner and up to date with a high level of attention to detail / accuracy at all times Take ownership of and deal with / resolve customer queries in a professional manner Pro-actively promote the company at all times Communicate effectively with other colleagues to ensure high levels of customer service are maintained at all times Ensure all activities are executed in accordance with the Company s Health, Safety, Environmental and Quality procedures General administration, including but not limited to incoming/outgoing post, filing, purchasing, etc. Undertake office Reception duties as and when required Undertake telephone Switchboard duties as and when required Perform any other duties as may be reasonably requested by the UK Operations Manager What s next? It s easy! Click APPLY now! We can t wait to hear from you! Talent Finder is an advertising agency. Once you have submitted your application it will be passed to the third-party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm to whom your application has been forwarded to
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  • Job Reference: 706964259-2
  • Date Posted: 8 September 2022
  • Recruiter: Ischebeck Titan Ltd
    Ischebeck Titan Ltd
  • Location: Burton, Dorset
  • Salary: On Application
  • Sector: Construction
  • Job Type: Permanent