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Customer Service Advisor

Burton, Dorset
Remote Working
Remote Working
Job Type
8 Sep 2022
SF Recruitment is currently recruiting for a Customer Service Advisor to join a very successful client of theirs based in Burton Upon Trent. This role will be on a full-time, permanent basis working 36.5 hours per week - working 8-4pm and 9-5pm on alternate weeks. You will also benefit from an early finish on a Friday each week. In addition, after completing probation you will have the opportunity to work from home on Monday's and Friday's. The successful candidate will be joining a large, long-standing team and will benefit from a thorough training and development process! The role itself will be responsible for providing excellent customer service to a number of key accounts and completing all related administration tasks from order to completion. Typical duties will include: Establish and maintain excellent working relationships with assigned customers Process all sales orders accurately Managing your own order book to ensure all orders are serviced to agreed levels Work closely with the external sales team Handle all telephone enquiries in a friendly, professional manner Provide pricing information, referring to quotations and price lists Provide basic technical information on company products. Deal with customer complaints promptly To provide each customer with an excellent experience Day to day order entry Handle any key account holder queries relating to pricing, deliveries, lead times etc This is a great opportunity for someone who is passionate about customer service and takes pride in delivering the utmost service. You should have excellent communication skills alongside basic administration skills and most definitely be willing and open to learn! You may come from a previous office-based background, retail or even hospitality but you must be prepared to step into an office based role and utilise your customer service skills and experience whilst also being keen to progress
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  • Job Reference: 707255524-2
  • Date Posted: 8 September 2022
  • Recruiter: SF Recruitment
    SF Recruitment
  • Location: Burton, Dorset
  • Remote Working: Some remote working possible
  • Salary: £22,000
  • Sector: Administration
  • Job Type: Permanent