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Customer Case Handler

Bradford, Yorkshire
£12,792 to £23,985
Job Type
8 Sep 2022
Customer Case Handler Bradford Permanent Role Salary - £23,985 (pro rata for p/t hours) Full time & Part time (24 hours per week) roles available Safestyle is the UK s number one supplier of replacement doors and windows. We re seeking an experienced Case Handler with professional communication skills and a passion to deliver a great customer experience. When things don t go to plan, we strive to resolve issues as quickly and efficiently as we can. Part of your role will be to ensure that queries and complaints are accurately and fully recorded, investigated, and responded to within our agreed service levels. You will work closely with the customer maintaining high levels of communication with the goal of resolving their issue as quickly and effectively as possible. To be successful you will have: Experience of working within a fast-paced Customer Service environment Experience in issue resolution, case handling and complaint management Ability to deal with multiple stakeholders to ensure full resolution Excellent organisational and analytical skills High level of written and spoken communication skills Structured decision-making skills IT literate, with experience of standard Microsoft packages A strong work ethic and a desire to work collaboratively to deliver results for our customers This is a great opportunity to join a market leading PLC as we continue our transformational growth journey! As part of our Safestyle family, you will benefit from a strong basic salary, the opportunity to be part of our share save scheme, enhanced family friendly policies, contributory pension scheme, life assurance, staff discount, and so much more! Please follow the links to apply
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  • Job Reference: 707253963-2
  • Date Posted: 8 September 2022
  • Recruiter: Safestyle UK
    Safestyle UK
  • Location: Bradford, Yorkshire
  • Salary: £12,792 to £23,985
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent