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Customer Care Manager

£50,000 to £56,000
Job Type
8 Sep 2022
We are currently working alongside our desirable client, a residential developer known for producing great quality and encouraging employee career development and progression. Our client requires a Customer Care Manager to join the team looking after the Bedfordshire and Buckinghamshire patch. You will be reporting into the Head of Customer Care with duties including- Support Head of Customer Care as well as general support to the Customer Care team with external and internal Customers and provide technical advice when needed. Quality Control Checks Managing the Customer Journey Managing and monitoring the performance of the Sub Contractors Liaise with NHBC Visit customers to determine correct course of resolution action. Identify work and record onto Salesforce CRM Ensure Customer Care personnel adhere to health & safety regulations A good knowledge of Construction, in particular new build housing, is essential. The role would suit someone making a move from Site Management as you will be required to provide technical advice at times. Experience in a Site Management or Customer Care role with another housebuilder is needed. If your experience is relevant to the above, please apply today
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  • Job Reference: 707264077-2
  • Date Posted: 8 September 2022
  • Recruiter: Knightwood Associates
    Knightwood Associates
  • Location: Buckinghamshire
  • Salary: £50,000 to £56,000
  • Sector: Construction
  • Job Type: Permanent