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Customer Care Coordinator

Location
Gateshead, Tyne And Wear
Salary
£23,000 to £26,000
Job Type
Permanent
Posted
8 Sep 2022
Do you have experience within customer care or sales and looking for a long term career within the Residential sector? I am working with a National House Builder who is looking for a customer care coordinator to join their busy team during a very busy period. If you are good on the phone with a calming manor get in touch as this is the role for you! Key responsibilities: Organise the Customer Care Operatives daily diary, including coordinating works to Open Market and Housing Association properties as and when required. Liaise and organise subcontractors/suppliers works. Log and respond to all correspondence that comes into the Customer Care department by phone, letter and email. Responsible for responding to incoming switchboard and freephone calls to the Customer Care department, in a timely and professional manner. Set up new sites and plots on CRM database. Update and maintain the trackers used in the department eg complaints, surveys, plots in warranty. Record all reported defects onto CRM database and continuously update records/files including registration of new completions, scan document on to the system. Obtain and authorise quotes for remedial works, raise subcontractor orders/site instructions, material/plant requisitions and sign off invoices when line manager is not availableWhat we are looking for: 2+ years experience Strong customer care experience Excellent organisational skills Good level of IT literacyFor an opportunity to work within this established and reputable company feel free to get in touch with Lauren on (phone number removed). Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business
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Details

  • Job Reference: 707263973-2
  • Date Posted: 8 September 2022
  • Recruiter: Randstad CPE
    Randstad CPE
  • Location: Gateshead, Tyne And Wear
  • Salary: £23,000 to £26,000
  • Sector: Construction
  • Job Type: Permanent