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Client Services Manager - French Speaking

Location
London
Salary
£30,000 to £42,000
Job Type
Permanent
Posted
8 Sep 2022

Client Services Manager - French Speaking

Project and Development Management office specialising in Bespoke Luxury properties

London

Up to £42k depending on experience

Amida are currently seeking a French Speaking Client Services Manager for a London Based Project and Development Management office who specialise in the delivery of bespoke luxury properties for private clients around the world. This is an operational position responsible for ensuring that all clients have an exceptional experience when visiting their luxury properties around the world.

Day to Day duties of the Client Services Manager:

  • Ensure the delivery of an exceptional standard of client services, including those core

services linked to the management of private residences

  • Be responsible for providing tailored services to individual clients whilst ensuring

consistency of services across the international portfolios of properties

  • Facilitate all client visits to ensure that all clients have an exceptional experience of both

the service and the location they are visiting, whilst minimising operational stress

  • Be responsible for ensuring that any and all client requests are promptly addressed and

resolved to the highest possible standard, whether related to the properties or not

  • Seek to identify and present ideas for service improvement which provide recognised

value to clients

  • Develop operational service excellence by utilising and implementing technology to

ensure consistency in delivery, reduce cost and improve management information

  • Manage the day-to-day activities of both permanent and temporary household staff to

ensure flawless execution of all services

  • Review and negotiate annual service contracts and insurances to ensure efficient,

effective and exceptional property operation

  • Efficiently procure operational supplies and equipment at all international properties
  • Ensure operational transparency through regular property reporting that highlights

opportunities, risk and issues relating to the effective operation of the property

portfolio

  • Work with Project Teams to ensure that completed projects seamlessly transition into

well operating properties

  • Actively develop the supply chain, building relationships with suppliers, to ensure that

the Company and its clients always receive a priority service, Monitor and manage supplier and employment agency performance

  • Proactively develop and propose ideas for activities and events that clients may wish to

consider attending during their time in a location

Be on call for the resolution of client requests as required to ensure timely and effective

Resolution

  • Ensure that all assets within the properties are properly recorded, monitored and

maintained on behalf of our clients

  • Take responsibility for ensuring the accurate use and regular updating of the electronic

filing of documents and emails as well as the accurate hard filing of documents related

to the operation of the properties.

This role is a Lifestyle role that requires a French Speaking individual with property management, client management and administration skills. Ideally this Client Services Manager would have worked for a similar office or private concierge role for HNWI before. This company has an impeccable reputation as one of the best in the business throughout all aspects of their work and this role will be no exception to that rule.

If you would like to be considered for this position please send your application to

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Details

  • Job Reference: 707319564-2
  • Date Posted: 8 September 2022
  • Recruiter: Amida Recruitment Limited
    Amida Recruitment Limited
  • Location: London
  • Salary: £30,000 to £42,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent