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Client Account Support Senior Analyst - Work from home

Bloomfield, Connecticut
Remote Working
Remote Working
Job Type
8 Sep 2022
Remote, Work from home

The Sr. Analyst will support the CareAllies Value Based Programs (VBP) team. In addition to supporting key regulatory and operational needs of our Direct Contracting Entities (ACO REACH), Accountable Care Organizations (ACO) and other value based clients, the VBP Sr. Analyst will support the VBP Administrators: helping them to leverage the CareAllies toolkit for success, executing data and reports, and disseminating regulatory and industry updates. The Sr. Analyst will also support market research and business development inquiries.
  • Support preparation of monthly DCE (ACO REACH)/ACO board/committee meeting agendas and materials.
  • Support preparation of quarterly all provider meeting materials.
  • Support review of monthly, quarterly, and annual financial and quality reports with VBP Administrators.
  • Support review of regulatory and program updates with VBP Administrators.
  • Gain proficiency in Arcadia Analytics: be able to navigate system, run key reports, and coach users on functionality applicable to DCE (ACO REACH)/MSSP operations and other value based clients.
  • Interface with DCE (ACO REACH)/MSSP clinical teams to ensure seamless operations and synchronization of strategic initiatives.
  • Interface with CareAllies shared services teams such as legal, reporting & analytics, enablement, marketing, and business development.
  • Support strategic partnership with DCEs (ACO REA)CHCHCH), ACOs and other value based clients.
  • Liaison with key provider partners and key CIN stakeholders as required to support critical business relationships.
  • Foundational understanding of health care informatics (i.e. PMPMs, Utilization rates, risk adjustment, evidence based or quality metrics)
  • Foundational understanding of federal rulemaking preferred
  • Office 2010: Advanced skill working in full suite of MS Office 2010 products
  • Excel 2010: Advanced skill working in Excel 2010 including ability to run formulas and pivot tables
  • Professionalism- Emulates a professional image and works well with all stakeholders, including beneficiaries
  • Confidentiality- Possesses high- level ability to maintain confidentiality and security of information, while respecting beneficiary right to opt out of data sharing
  • Responsiveness- Provides timely and accurate response to questions, concerns, and issues
  • Analytical- Skilled in critical analysis of population data and translating it into actionable items at the beneficiary level
  • Problem-solving- Proven skills in problem identification and resolution
  • Improvement-oriented- Experienced and skilled in use of performance improvement models
  • Change-agent- Ability to drive change and be open to new and innovative approaches to care
  • Excellent written and oral communication and presentation skills
  • Ability to manage multiple value based program clients
  • Ability to efficiently conduct meetings and presentations
  • Demonstrated ability to identify action items and execute appropriate with timely follow-up
  • Ability to understand standard reports
  • Ability to navigate Arcadia Analytic system
  • Ability to interpret regulatory guidance preferred
For this position, we anticipate offering an annual salary of $50,000 - $83,400, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

Helping our customers achieve healthier, more secure lives is at the heart of what we do. While you take care of our customers, well take care of you through a comprehensive benefits program that helps you be at your best. Starting on day one of your employment, youll be offered several health-related benefits including medical, vision, dental, and best in class well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and dozens of corporate discounts on essentials you use every day. For more details on our employee benefits programs, please visit the Life at Cigna tab on our careersite:

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, youll enjoy meaningful career experiences that enrich peoples lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

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  • Job Reference: 707272514-2
  • Date Posted: 8 September 2022
  • Recruiter: Cigna
  • Location: Bloomfield, Connecticut
  • Remote Working: Some remote working possible
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent