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Business Risk Manager, Risk Operations

Hong Kong
Job Type
8 Sep 2022
Role Responsibilities
The HK Business Risk Manager for Cash directs and oversees front to back operational, Cyber, CFCC, Fraud and Conduct risk for the Cash business within Transaction Banking (TB). Reporting to the HK Cash & Trade Business Risk Management Head, the incumbent will focus on end-to-end Cash risk controls, reporting, governance and supervision. The primary requirements of the role will be to:
  • Act as the voice, eyes and ears of the Global Cash COO for all matters related to Risk for the country.
  • Oversee the effective execution of controls within the country, including identification of gaps and remediation of issues, elevating residual risk where appropriate.
  • Create and maintain complete, accurate and targeted metrics to allow the COO, the Global/Regional/Country Head of Business Risk Management for Cash and Business Head to constantly assess the control environment and residual risk profile.
Key Roles and Responsibilities
Risk Management
  • Assist in the identification and escalation of thematic and horizon risks and the implementation of appropriate controls to mitigate those risks within the Country. Be the 'go-to' person for the business with regards to the escalation of all operational and other risk-related incidents/queries/events that arise within the Country.
  • Support Cash COO, Business and Operational Heads within the region and country in developing high levels of front to back risk awareness and ownership across the business. This is for all risk types aligned to the Cash business. Provide structured guidance towards improving MCA ratings in the country and drive first line ownership of risk to ensure teams understand the key risks, how they manifest in our controls / processes and how the controls are implemented and managed.
  • Oversee the effective execution of controls within the country, including identification of gaps and remediation of issues, elevating residual risk where appropriate.
  • Identify opportunities to improve the effectiveness of the Cash Risk function within the country, including the proactive management of control-check hubbing, driving the ongoing ORF rollouts and the rationalization of existing checks for Cash as required. Ensure continued country oversight and ownership of hubbed checks and processes. Additionally, drive and support best practice and create efficiencies, including in the areas of EORP logging, data accuracy, standardisation and reduction of BORF packs, issue identification, etc.
  • Oversee the management of Risk Events in country, driving the right level of awareness, clarity and transparency with regards to the creation of Risk Events on EORP and the production of Root Cause Reports. Tightly govern delivery of all remedial actions to plan.
  • Ensure that countries are governing services provided by offshore / GBS in line with SCB policy and in line with country specific requirements.
  • Comply with, and cascade, implementation and oversight of TB's Conduct and Supervision agendas amongst Cash teams in the country, ensuring timely and effective delivery against both in line with TB and Cash Scorecard targets towards an enhanced culture of good Conduct.
  • Execute the front to back peer review process and prioritization for Cash in the country. Ensure and conduct the appropriate level of peer review, audit and risk event ripples to support development of best practice awareness, including, where appropriate.
  • Coordinate with key stakeholders including Group TB OR, Compliance, FCC, and Business centrally, regionally and in country to increase transparency and share key learnings and best practice. In particular, work with Country Business Risk Management Head to represent the country in relevant Regional / Group risk forums and discussions.
  • Conduct regular dialogue with TB's audit teams to better understand their focus and view of risk issues relevant to Cash. Work with Country Risk teams and TB/Cash Heads to avoid audit fails and improve results.
  • Provide inputs to the Group Cash Risk Head and the Cash NFRCs related to risk in the region, escalating issues, concerns or events as appropriate. Leverage NFRCs and other relevant risk committees to reinforce risk issues and awareness as relates to Cash in the country.
  • Own the rollout of relevant Group policies across Cash in the country. Interact with policy and process owners, as well as relevant Business Risk Head(s) to ensure that what is finally agreed is fit for purpose, and practical to implement.
  • Oversee the general governance and adherence to DQ SLAs, EUC / ECN/ FTECN registration and management requirements, TPRM risks, Balance sheet signoff (if applicable), and escalation to country governance forums as required.
  • With the Country teams, challenge processes, procedures and policy where there is a more effective way of doing things.
Regulatory & Business Conduct
  • Display exemplary conduct and live by the Group's Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Lead the Transaction Banking to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  • Create a climate where risk issues are surfaced without fear and resolved as part of our culture.
  • Proactive in seeking regular assurance that the Country R&C team is performing to an acceptable risk and control standard as per the defined Enterprise Risk Management Framework.
  • Balance business performance delivery and cost management constraints with risk and control matters to ensure that they do not materially threaten the group's ability to remain within risk appetite.
  • Embed the Group's values and code of conduct. Develop a robust culture to ensure adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees.
Key Stakeholders
  • Global / Regional Cash COO, TB Business Risk Management Head, Country Operations Heads, Country CEO's, Regional / Cluster COO, Global Head of Cash technology, Regional Cash Head, Finance.
Other Responsibilities
  • Leverage the opportunity provided by Corporate Social Responsibility to enhance the Group's internal and external reputation and indirectly influence the bottom line.
  • Promote the Group's brand and here for good with employees, clients and regulators.
  • Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
  • Maintain effective communication with key stakeholders, including regulators and staff.
Our Ideal Candidate
  • Academic or Professional Education/Qualifications; University educated.
  • Professional Memberships: relevant memberships to be agreed.
  • Good Communication skills.
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  • Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
  • In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing
  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
  • Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
  • Flexible working options based around home and office locations, with flexible working patterns
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  • A continuous learning culture to support your growth..... click apply for full job details
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  • Job Reference: 707119303-2
  • Date Posted: 8 September 2022
  • Recruiter: Standard Chartered Bank
  • Location: Hong Kong
  • Salary: On Application
  • Sector: HR / Recruitment
  • Job Type: Permanent