Apply for this job now

1st Line Support

Sunderland, Tyne And Wear
Remote Working
Remote Working
£18,000 to £21,000
Job Type
8 Sep 2022

The Company

A nation-wide household name, who are renowned for their services provided are looking for a Graduate IT Support Engineer to join their hands-on technical department supporting all sites nationally. This is a fantastic opportunity for a Graduate IT Support Engineer to begin their career in IT support with a leading organisation.

The Role

The role offered is to provide all sites across the nation with a range of IT Support. This will also include supporting the head office and a large homeworking division. Whilst mainly hardware focused there will be a good level of software support required, working closely in tandem with the IT Helpdesk. There will also be an opportunity to work on different sites offering a vast range of IT support both hands-on and technical.

Key Responsibilities

  • Troubleshooting and resolving technical IT queries
  • Supported rollout and management of new hardware & supporting software teams with upgrades/patches.
  • Management of Active Directory Users & Computers & associated technologies
  • The provision and monitoring of Antivirus protection and the removal of threats
  • Remote support of switching / routers / hardware / Wi-Fi & CCTV solutions

Experience Required

  • IT Qualification or relevant experience
  • Ability to effectively communicate to all levels of staff
  • Ability to work to strict deadlines
  • Focused & able to work competently alone or within a team
  • Ability to act on own initiative and prioritise workload with confidence in your own decision making
  • Willingness to learn new applications and processes
  • Hand on experience of Microsoft Windows 10
  • A good understanding of ICT hardware, & preferably software, troubleshooting
  • Full UK Driving License
Apply for this job now


  • Job Reference: 707319227-2
  • Date Posted: 8 September 2022
  • Recruiter: Reed
  • Location: Sunderland, Tyne And Wear
  • Remote Working: Some remote working possible
  • Salary: £18,000 to £21,000
  • Sector: I.T. & Communications
  • Job Type: Permanent